Returns & Refunds Policy

Statutory right of revocation in respect of Fashion Filter merchandise

Subject to the further terms set out below (including some important exceptions), when you purchase an item from fashion-filter.com you have a statutory right of revocation: The first thing you should know is that if you decide to return merchandise, you can use the return shipping label enclosed with your order, or it can also be printed out from your customer account page. If you do not have access to a printer, you encounter problems downloading the return shipping label or you require a new return shipping label, you can contact Customer Care to request one (contact details below). Please help us to avoid unnecessary costs by always using the return shipping label when returning merchandise.

Information regarding the statutory right to cancel:

You have the right to cancel your contract with us within 14 days without giving any reasons. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires possession of the last item in your order.

To exercise the statutory right to cancel you must inform us by contacting us in one of the following ways:

By e-mail: hello@fashion-filter.com

By using the attached cancellation form, (you may use this form but you are not obliged to do so).

To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

What happens after you have told us you wish to cancel

If you cancel the contract under the statutory right to cancel , we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel.. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the items you no longer want to us without undue delay, and in any event not later than 14 days from the day on which you told us you were cancelling the contract. We will bear the costs of returning the goods provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of returned items if the depreciation is attributable to your improper handling of the returned items when examining their condition, properties and function.

Cancellation form

(If you wish to cancel the contract, please complete this form and return it to us)

e-mail: hello@fashion-filter.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):

— ordered on (*)/received on (*)

— name of customer(s)

— address of customer(s)

— signature of consumer (s) (only if this form is notified on paper),

— date

(*) Delete as appropriate

The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

End of notice

Statutory right of revocation in respect of Fashion Filter partner merchandise

Subject to the further terms set out below (including some important exceptions), when you purchase a Fashion Filter Partner merchandise from fashion-filter.com you have a statutory right of revocation: The first thing you should know is that if you decide to return merchandise, you can use the return shipping label enclosed with your order. If you require a new return shipping label, you can contact Customer Care to request one (contact details below). Please help us to avoid unnecessary costs by always using the return shipping label when returning merchandise.

Information regarding the right of revocation:

You have the right to cancel your contract with us within 14 days without giving any reasons. The cancellation period will expire 14 days from the day on which you aquire, or a third party other than the carrier and indicated by you acquires possession of the last item in your order. To exercise the statutory right to cancel you must inform us by contacting us in one of the following ways:

By Email: hello@fashion-filter.com or you inform the relevant Fashion Filter partner of your decision to exercise the statutory right to cancel.

You may use the attached cancellation form but it is not obligatory.

Consequences of revocation

If you cancel the contract contract under the statutory right to cancel, we shall reimburse to you all payments we received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we or our Fashion Filter partner are informed about your decision to cancel. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account. We may withhold reimbursement until we or our Fashion Filter partner have/has received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the items you no longer want to us or to the relevant Fashion Filter partner without undue delay, and in any event not later than 14 days from the day on which you told us you were cancelling the contract. You will find a link identifying the Fashion Filter partner and providing their contact information on the web page for each product. You will also find their contact details in the PDF file entitled “Information regarding the right of revocation” attached to the order confirmation we send to you. We will bear the costs of returning the goods provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of returned items if the depreciation is attributable to your improper handling of the returned goods when examining their condition, properties and function.

Cancellation form

(If you wish to cancel the contract, please complete this form and return it to us)

e-mail: hello@fashion-filter.com (or the relevant Fashion Filter partner).

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/:

— ordered on (*)/received on (*)

— name of customer(s)

— signature of consumer (s) (only if this form is notified on paper),

— date

— address of customer(s)

— date (*)

Delete as appropriate

The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

End of notice

Option to return merchandise up to 28 days after receipt

Without prejudice to your statutory right to cancel set out above, we offer you the option of returning items ordered from the fashion-filter.com website within 28 days of you receiving them. This return option allows you to return items to us, even after the 14-day cancellation period has expired (see “Statutory Right to Cancel above).

If you are returning fashion filter merchandise, you can use the return shipping label enclosed with your order, or you can print the label out yourself from your customer account page. Please contact Customer Care if you have any problems downloading the return shipping label or you do not have access to a printer.

If you are returning Fashion Filter partner merchandise, you can use the return shipping label enclosed with your order. Otherwise there is a link to the relevant Fashion Filter partner’s contact details on the web page for each product. You will also find their contact details in the PDF file entitled “Information regarding the right of revocation” attached to the order confirmation we send to you.

Your returned items will be deemed returned within 28 days if you send it within such time.

Your exercise of this return option is limited to unworn items that you have worn/tried on only as you would have in a shop. All returned items must be returned in their original condition, intact and undamaged, and in its original packaging. Until the period for exercising the statutory right to cancel expires, the statutory provisions governing returns shall apply exclusively.

The voluntary 28 days return right does not exist for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

We do not offer exchanges for returned items. If you wish to purchase a new item, please place a new order.

Refunds

Any refunds are paid automatically to the account you used for payment. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account.

Customer Care

For questions please contact our customer care team hello@fashion-filter.com

Faulty items

Please contact us if an item you have purchased from the Fashion Filer website develops a fault. Nothing in these terms shall affect your statutory rights.

Further Information.

These T&Cs can be viewed at https://www.fashion-filter.com. You can also print or save this document by selecting the usual commands in your web browser (usually File -> Save as).

You can also easily archive your order details by either downloading the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail programme.

Governing Law and Disputes

These terms are governed by English law. You may bring legal proceedings against Fashion Filter in UK. If you have a dispute where you have entered into a contract with a Fashion Filter partner you may bring legal proceedings against the Fashion Filter partner in the jurisdiction where the Fashion Filter partner is located or in the courts of your country of residence. In addition, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

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